Instructions on the right of withdrawal for consumers

Right of withdrawal

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier has taken possession of the goods. To exercise your right of withdrawal, you must contact us

Werner Beiter GmbH & Co. KG

by means of a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Return adress:

Werner Beiter GmbH & Co. KG
Daimlerstraße 18
D-78083 Dauchingen

Consequences of the withdrawal

If you withdraw from this contract, we have to repay all payments that we have received from you, excluding the delivery costs that you have to bear, immediately and at the latest within fourteen days from the date on which the notification of your withdrawal from this contract was received received us. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.


The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal in accordance with the section “Instructions on the right of withdrawal for consumers”. Before returning the goods, customers are asked to report the return to the seller ( in order to announce the return. In this way, they enable the seller to assign the products as quickly as possible. Customers are asked to keep the delivery receipt. Customers are asked to avoid improper or appropriate use as well as damage or contamination of all kinds of the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, another suitable packaging should be used in order to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging. The seller reserves the right to reduce the repayment of the returned goods, used, damaged or incomplete, accordingly.